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Please read this carefully. When you book your holiday you are entering into a contract with which binds you and in various ways. These Booking Conditions list the responsibilities and commitments you and have towards each other.

Please note that throughout these conditions the terms “we”, “us”, “our” and “ourselves” refer to


  1. Making a Booking. When you book you are accepting, on behalf of your party, the terms of these booking conditions. A binding contract comes into existence once we have received your deposit and we have issued a booking confirmation by e-mail, fax or post. All terms are for the start day as specified for the accommodation detailed on your booking confirmation. Check-in time and check-out times are shown on your booking confirmation.

You must check your Booking Confirmation as well as all other documents we send you carefully as soon as you receive them. If any information appearing on any document appears to be inaccurate in any way, you must let us know straight away. We regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out.

  1. Standard Deposit. When you book you must pay the applicable Deposit requested. This is 30% of the total booking value unless booked within 56 days of arrival when the full amount is due at time of booking.

  2. Low Deposit Option. Occasionally we offer the option to make a booking with a deposit that is lower than the standard amount. If you make a booking with this low deposit option, the difference between the low deposit and the standard deposit is due 16 weeks before your arrival. If you cancel your booking, you must pay the difference between the low deposit and the standard deposit at the time you cancel the booking. If you do not pay on time what you are due, we have the right to cancel your booking. If this happens you will forfeit any deposit paid and still be liable for the difference between the low deposit and the standard deposit if this remains outstanding.

  3. Balance. Your Balance is due and payable by the date indicated on your Booking Confirmation (56 days before arrival date unless otherwise stated). For bookings made within the “balance due” period you pay the full amount when you make your booking.

  4. Credit Card Charges. Where you choose to pay by credit card, we will make a charge of 2% (non-refundable). There is no additional charge for debit cards.

  5. Correction of Advertised Rates. We reserve the right to correct errors in advertised prices  and alter prices in our brochure or on the website, which may go up or down. We will advise you of the current price at the time of booking.

  1. Correction of Confirmed Prices. We also reserve the right to correct errors in confirmed prices. In this case, we will contact you as soon as we become aware of the error. If the correct price is higher and you do not wish to pay this, you will be entitled to cancel and receive a full refund of all monies you have paid to us providing you notify us within 14 days of our advising you of the error.

  2. VAT. Prices include VAT. In the event of a change in the rate of VAT during the course of the year, reserve the right to re-invoice at the new amount of VAT unless you have paid the balance in full prior to the date of the change. Our booking confirmation is not a VAT invoice.

  3. Number in Your Party. The total number in your party must not exceed the capacity of the accommodation as advertised by us. Accommodation is provided only for the number stated. Where special permission has been given, additional people may be accommodated.

  4. Linen, Towels and Keys. Bed linen is provided. Towels and dish towels are not provided unless specifically stated on the booking confirmation.

  5. Insurance. Personal Travel and Cancellation Insurance is not included. It is your responsibility to arrange your own insurance.

  6. Credit Card Pre-authorisation. You may be required to provide a Credit / Debit Card on arrival for the pre-authorisation of funds to the value noted below. For Group bookings one card can be used to secure each unit. If you choose not to provide card details for pre-authorisation then a cash deposit may be required.

Unit without Hot Tub £100

Unit with Hot Tub £250

This will be returned to you after your holiday, provided that your accommodation is undamaged, clean and tidy. Single-sex and youth group bookings are only accepted if declared and agreed at the time of booking and may be subject to an additional deposit. Pre-authorisation is not a charge and no funds will be debited from your account unless your forfeit your pre-authorised amount.

  1. Damage to Accommodation. You are liable for any damage caused in the accommodation during the period of hire. We have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out).

  2. Noise. Please be respectful of our neighbours and keep all noise to a minimum.  Failure to do so will result in a charge of £250.

  3. Unit with Hot Tub. Hot tub usage is permitted until midnight and should not be used after this time.  Failure to abide by this will be classed as excessive noise and will incur a charge of £250.

  4. Late Check Out. A minimum of £25 will be charged for an unauthorised late check-out and a further £25 if extra cleaning is required. This will be deducted from your pre-authorised deposit.

  5. Changes by You. Requests for amendments, including a change of date or property, after your booking has been confirmed, will incur a £25 administration fee per accommodation and will be subject to availability. All changes must be made at least 56 days (7 days applies to hotel room bookings) before your holiday start date. If we agree to any changes after this time, this will be subject to an additional charge of at least £100 per accommodation.

  1. Cancellation by You. Telephone us immediately if you have to cancel and on the same day email your cancellation request to

Note: Bookings may not be transferred to other parties after we have received notification of cancellation.

Cancellation Charges

Period before scheduled arrival date within

which cancellation notification is received.

Cancellation charges for

Self-Catering holidays.

More than 56 days

Loss of deposit

56 days or under



Period before scheduled arrival date within

which cancellation notification is received.

Cancellation charges for

Touring Pitch Bookings.

More than 28 days


28 days – 15 days


14 days or under




Period before scheduled arrival date within

which cancellation notification is received.

Cancellation charges for

Hotel Room Bookings.

More than 7 days

No cancellation charge

7 days or under

100% of first night

Failure to arrive on scheduled arrival date

(No show)

100% of first night (any subsequent

booked nights will be cancelled)



  1. Cancellation by us. Very occasionally, in circumstances of ‘force majeure’, we may have to cancel your booking. If we do so we will tell you as soon as possible, and offer you an alternative or a full refund. We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change.  We will not accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to “force majeure”.

  2. Force Majeure. Circumstances amounting to “force majeure” include any event which we or the owners could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our or the owner’s control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our or the owner’s control.

  3. Activities and Facilities. We reserve the right to alter or withdraw amenities or facilities or any activities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control.

  4. Opening Times. The opening and closing dates of facilities are shown on our website. Opening times may be limited outside the main holiday season.

  5. Unreasonable Behaviour. We reserve the right to terminate a holiday after the keys have been handed over, if the unreasonable behaviour of anyone in the holiday party is likely to impair the enjoyment, comfort or health of other guests or members of staff. In these circumstances, no refund will be given.

  6. Group/Party Bookings. The organiser or leader of a group or party booking is responsible for providing the party details. Should you arrive at your holiday park with such a group without notifying us of the required details, we have the right to refuse to hand over the accommodation to you.

  7. Minors. We cannot accept bookings from anyone under 18 years of age.

  8. Party Type. Single-sex and youth group bookings are only accepted if declared and agreed at the time of booking.

  9. Wheelchair/Disabled Persons. Some accommodation is suitable for visitors with mobility difficulties.

To ensure the accommodation and location booked is suitable for visitors with a disability, it is essential that all booking requests from parties including people with special needs, give us full and clear details of those needs. We also require confirmation as to whether or not the disabled visitor will be accompanied on their holiday by an individual able to attend to all their requirements.

  1. Special Requests (e.g. for adjacent properties or specific units). These cannot be guaranteed, but every effort will be made to satisfy them. An additional charge may be applicable.

  2. Pets. You may bring your pet with you to many of our properties. A pet charge applies. You must tell us that you are bringing a pet when you make your booking. You must bring your pet basket with you and ensure that your pet(s) does not lie on the bedding or chairs under any circumstances. Pets must not be left unattended in accommodation or elsewhere, and must be exercised on a lead and in the charge of an adult. Animals other than dogs can only be accepted with specific permission. Pets are not allowed in the central complex areas, clubs, shops, bars or swimming pool areas.

In the interest of visitors’ safety, and following government legislation, we are sorry we are unable to accept the following types of dog: American Pit Bull Terrier, Japanese Tosa, Fila Brasileiro and Dogo Argentino even where these types of dog are muzzled as required by government legislation.

  1. Assistance Dogs. Registered assistance dogs will be accepted free of charge at all locations, subject to availability of suitable accommodation.

  2. Vehicles. Your vehicles and their accessories and contents are left entirely at your risk. We will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever other than, negligence of ourselves or our employees or agents.

  3. Liability. Except where otherwise specified in these Booking Conditions, will not accept liability for any damage, expense, injury, death or loss of any nature whatsoever suffered by any person(s) from any cause whatsoever other than, the proven negligence of ourselves or our employees or agents. This clause does not attempt to exclude negligence or breach of statutory duty.

  4. Illness. Guests should inform Park Management of any illnesses developed during the duration of their stay which could have an effect on other guests.  Guests who take unwell may be confined or, depending on the severity, asked to leave in order to prevent the spread of said illnesses.  In such circumstances we are unable to refund.

  5. Smoking. Due to Government legislation it is now illegal to smoke within public buildings.  Park policy maintains this ban throughout all accommodation, meaning all smoking must be done outside.

  6. Alcohol. We are only permitted to sell alcohol to those who are 18 years or older.  Guests must provide photographic proof of age if asked by staff when purchasing alcohol.

  7. CCTV. CCTV is in operation throughout the parks.

  8. Data Protection Policy. To process your booking we will need to collect and process personal information. We may from time to time record phone calls to our contact centre. We do this for training purposes and to improve the overall quality of our service. We would like to send you information about products and services that we think will interest you. We may do this by post, phone, text message or email. If you would rather that we did not do this, please tell your sales adviser when you book. Or you can give us your preference as part of our on line booking process.

  9. Complaints or concerns. If you want to complain, we will want to take action to sort your complaint as soon as possible. It is essential that you contact us as soon as the issue arises, so that we can do everything in our power to sort it out as quickly as possible. It is often extremely difficult (and sometimes impossible) to sort out difficulties properly unless we are told promptly. If you discuss the problem with one of our representative’s during your stay at the property, it can usually be sorted out straightaway.

In particular, complaints which would only be temporary (for example, complaints on how the property has been prepared) cannot possibly be investigated unless registered during your stay. If, after this, you feel that the problem has not been dealt with to your satisfaction, you must, within 10 days of returning from your stay, put your complaint in writing to us. Send your letter by recorded delivery to our office at Customer Services Manager, Drimsynie Estate Office, Corrow Farm, Lochgoilhead Argyll PA24 8AD.

We have designed this procedure to make sure we can sort out complaints as quickly as possible. Please help us to help you by following this procedure. If you fail to do so, this may affect your entitlement to compensation if this would be appropriate.

  1. Amendments. We reserve the right to amend these Booking Terms and Conditions at any time. Updates will be effective 7 days after they are posted on the website.

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