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Fantastic opportunity for a Senior Receptionist/ Team Leader to further develop their career within the busy and energetic, customer-focused environment of our Hunters Quay Reception in Dunoon.

  • Leading the Reception team and ensuring the provision of an efficient service to owners and holiday-makers.
  • Ensuring check-in, check-out, owner administration, call answering and cash handling procedures are ingrained in the team through training, coaching and ensuring understanding.
  • Maintain a staffing rota to ensure staffing levels meet the needs of the business/opening hours and budget.
  • Liaise with other departments including Site Services, Maintenance, Reservations and Housekeeping with regards to accommodation availability.
  • Ensure team understanding of sales promotions on behalf of holiday home sales, holiday reservations, Go Active activities and Food & Beverage.
  • Oversee health and safety of Reception operations.
  • Use of computerised holiday park management system.
  • Carry out regular team meetings and one to ones.

Ideally you are:-

  • A positive professional with good customer service skills and the ability to multi-task who thrives on dealing with customer queries.
  • Helpful, professional and supportive.
  • Able to work flexibly and autonomously within a fast moving and changing environment.
  • An excellent communicator, who can demonstrate extensive contact with internal and external clients and suppliers.
  • Calm under pressure.
  • Smartly presented.
  • Have a track record of good timekeeping and attendance.
  • Able to use your own initiative and able to work as part of a team.
  • Willing to take ownership and responsibility for own actions and duties
  • IT literate with working knowledge of Microsoft Office (Word, Excel, Outlook)

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