Owners - FAQ's
Just a few weeks ago many of us had never heard of Coronavirus, yet it has rapidly changed our lives and created uncertainty. Many of you have asked questions and raised concerns, so we thought it would be useful to share the answers to these, to help others who may be wondering the same things.
Are the holiday parks open?
No. Since the Governments lockdown of the country, including the forced closure of our holiday parks, we have all shared a sadness at missing out on enjoying time at our holiday homes. Your health and wellbeing, however, is our priority and we must all follow the strict Governments advice to protect ourselves and others. Stay at home, protect the NHS, save lives.
When will the holiday parks reopen?
We want to reopen as soon as possible, however, this decision is out of our hands. The Governments forced closure is very fluid in terms of how long it could last. We’ll continue to keep you up-to-date with regular emails, so you’ll be the first to know as soon as restrictions are lifted.
How are you helping the community during the closure?
Community is more important now than ever, and that is why we have reached out to both the NHS and Police services to offer rental holiday accommodation free of charge, to house their key workers. The Costcutter Store at Lochgoilhead remains open and has been a lifeline for many in the local community. Many staff are helping as volunteers, whilst furloughed, and we commend them for their efforts.
Is Drimsynie Hotel, The Goil Inn or are any restaurants and facilities open?
No, unfortunately the Governments forced lockdown applies to all leisure and hospitality facilities.
Is the shop still open?
The shop on Drimsynie Estate Holiday Village is still open to provide the community with essentials. At the time of publishing this article, the shop in the petrol station at the entrance to Loch Awe Holiday Park is also still open. The shop at Loch Lomond Holiday Park and Hunters Quay Holiday Village are both closed until further notice.
What if I’m staying on the park and can’t get home?
The Governments advice is clear that you should return to your primary residence if possible. If it is not possible and you plan to stay on site then you must write a letter or email to the Park Manager explaining why you are staying on site.
Is my holiday home safe?
Security is one of our top priorities, so please be assured that all our holiday parks have 24/7 security.
Can I collect my belongings?
The Governments advice is clear that we should all avoid non-essential travel, therefore, we would strongly advise against this. Should you have any belongings that you need, such as medication, then yes, you still have access to your holiday home to collect belongings.
Is the Government helping Argyll Holidays?
We are a family owned business, one of the largest employers in Argyll & Bute, so are responsible for thousands of holidays and happy memories every year. Our holiday parks’ survival is reliant on our seasonal income and although the government is looking to help many businesses, this help is mainly by way of loans and repayment holidays, not compensation for loss of revenue and not all help is applicable to us or available. Your support as an owner is more important now than ever.
Is Argyll Holidays covered by business interruption insurance?
We do have this insurance in place, however, it does not cover unprecedented circumstances such as this.
What maintenance still goes on during closure?
There are essential teams at all our holiday parks who are working around the clock. We are making sure that utilities are still connected and supplying your holiday home, as will be required for combi boilers during the cold snap we are experiencing. We have also taken the precaution of turning off the water supply to each individual holiday home to minimise any frost damage. Security is a main priority and we’ll make sure that your holiday home is safe and secure. We are also opening our park offices daily from 9am to 5pm to deal with any queries, payments or chats. As you can imagine the grass doesn’t stop growing, the grounds need tending to. We want your park to be ready and waiting for you, the minute restrictions are lifted and you can return and enjoy everything it has to offer.
Will I be reimbursed for the closure period?
From the guidance we have seen, our holiday parks will be included in the 12 months Business Rates Relief scheme, which means we will not invoice you for 20/21 Rates, in October.
Please rest assured that any further Government compensation following their forced closure will be passed on, too.
Why do I still need to pay my site fees?
The agreement to keep your holiday home on the holiday park remains unchanged, unless you no longer want your holiday home on its pitch. We still need to run and maintain the sites, this doesn’t stop due to the Governments closure.
What if I’m struggling to pay my site fees due to the virus?
Don’t worry, we’re here to help as much as we can. Simply call your park reception between 9am and 5pm or email email@example.com and we’ll help to arrange suitable payment terms via Premium Credit.
What if I don’t pay my site fees?
Site Fees and Pitch Agreements go hand in hand. By paying your site fees you agree (and are bound by) the 2020 pitch agreement. It therefore stands, that the converse is true, by not paying your site fees, you will no longer have a valid pitch agreement. Taking this to the extreme, this means, you no longer have the right for your holiday home to be on the holiday park and could therefore lose your pitch, no-one wants for this to happen. It would, however, be worth double checking with your insurance provider (and finance provider – if relevant) whether your policy / agreement is still valid if site fees are unpaid, as we would not want for you to find that your cover had lapsed, inadvertently.
How can I pay my fees?
You can pay via BACS transfer, use the Owners Portal on our website, or just call your park reception between 9am and 5pm and someone will be happy to help you.
Any other questions
If you have any other questions or concerns, please email them to firstname.lastname@example.org and we’ll update this page with the most commonly asked to share with other owners.