News & Advice

Coronavirus (COVID-19) Guidance

18 Mar 2020

    Here at Argyll Holidays we are taking precautionary measures to ensure the safety of our guests and employees. We are aware that this is a worrying time for many of us, and with the situation regarding COVID-19 developing daily, we will be continually reviewing and updating our policy in line with the latest Government guidelines.  

    We hope to welcome you to our parks in the future.

    FAQ

    Can I rearrange my reservation?

    Argyll Holidays is currently working on an ongoing basis in line with current government guidelines. At present, we are contacting guests due to arrive in the next 7 days to offer them a credit note for an alternative booking. 

    If the parks have to close, will I get a refund?

    Following the latest Scottish Government announcement, we will be cancelling all new arrivals for hotels, self-catering and tourers on all holiday parks from 23rd March until 30th June 2020. 

    We will be in contact with all customers, but please bear with us while we prioritise those due to arrive in the next 7 days.

    Is your Reservations Office still open?

    Our reservations office is still open, with a revised time of 10pm-5pm (7 days), during the forthcoming weeks, they can be contacted on 0345 459 9772.

    Will public spaces, activities & restaurant be open?

    We have taken the necessary action to temporarily close our indoor onsite facilities.

    We understand that this is disappointing, however the well-being our our employees & guests is paramount and these current restrictions fall in line with latest Government guidelines. 

    As of Friday 29th May, our Golf Course at Drimsynie Estate will be reopen to those staying within a 5-mile radius, with new social distancing rules & regulations in place, and booking in advance compulsory. More information here.

    Can Holiday Home Owners visit the parks during this period?

    As you have probably heard, the Government has banned any unessential travel.
     
    Essential travel does not include visits to second homes, caravan parks or similar, whether for isolation purposes or holidays. The guidance states that people should remain in their primary residence. 
     
    If there is any reason that you might be unable to return to your primary residence, please could you discuss that with your Park Manager now and we will need written correspondence from you to confirm why you are staying on park.

    We will all miss the community on our holiday parks and want to return to normality as quickly as possible.  In the meantime, the health and wellbeing of our guests, employees, local communities and of course our owners is our priority as always. 

    We also appreciate your patience while we process the constantly developing Government updates, but rest assured that we will be addressing any questions you may have in due course and will continue to keep in touch with our latest updates.

    Thank you for your support.  Please stay safe at home.
     

    Will owners events be going ahead?

    We are taking precautionary measures to ensure the safety of our guests and employees.

    With this in mind, we have made the decision to suspend all of our Owners Events until further notice. This is not a decision we have taken lightly and appreciate the disappointment.

    We will keep you up to date on when we are able to resume the events we have planned for you.

    Is Gig in the Goil cancelled?

    In line with current guidelines of large events, Gig in the Goil will no longer take place this May. This decision doesn’t come lightly, however, we feel this is the necessary precaution to ensure the safety of our employees, guests and the artists attending.

    The festival will now be held between 30th October - 1st November.

    What’s happening with events and conferences?

    We understand that some guests have important dates coming up, including weddings, events and conferences. We are contacting everyone with events booked that might be affected, in line with relevant precautions put in place in line with current government guidelines. 

    Can I still visit the showground?

    Unfortunately the sales showgrounds at Drimsynie Estate & Hunters Quay are both temporarily closed.

    What extra steps are you taking in regards to cleaning and sanitising?

    Our General Managers at all our holiday parks are taking proactive measures to ensure an elevated standard of hygiene and cleanliness. These cleaning standards are being implemented by our employees, who’s own personal health and safety is also being taken into consideration.

    Our employees are all fully prepared for these additional standards, with access to supplies for their own protection.
     

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