FAQs

  • Can I bring extra beds for additional guests?

    No; we take a lot of care to advertise our accommodations for the perfect number of guests. To find out more about specific accommodation types you can speak to us by calling the number at the top of this page or click on the ‘Live Chat’ option on our website.

  • Can I bring my dog?

    Absolutely, dogs deserve a pawliday too! 

    However, we do ask that your four-legged friend follows our petiquette guidelines: 

    • Dogs must always be kept on a leash 

    • Please use our doggie waste bins around the sites 

    • Keep your paws off the furniture! 

    We allow one well behaved dog in most of our holiday homes and hotel rooms, with a cleaning fee of £35 per pet.

  • Can I choose a specific caravan or lodge?

    If you have your heart set on a specific holiday home, speak to our reservations team to see what they can do for you – subject to availability. There is a £35 fee to ensure a “no move” guarantee.

  • Can I fit my cot into a standard caravan?

    While our caravans are premier, you’d struggle to fit a cot into the bedrooms. If you are bringing a cot, we’d recommend keeping it in the living area – however there are other options for more sizable accommodation at most of our parks – feel free to ask our reservations team at time of booking.

  • Can I hire a bike?

    Cycling is one of the best ways to explore the local area, whether you’re looking for an epic road route, or something a little more family friendly in and around the villages. You can find more info about local bike hire here.

  • Can I hire cots/ highchairs?

    Packing for a holiday is always difficult, but even more so when you’ve got a wee one on board. Cots and highchairs are available for hire at a £10 charge per item per stay.

  • Can I purchase reduced price ferry tickets?

    Hunters Quay Holiday Village and 1 other park

    We sell ferry tickets at £15 (single) or £30 (return) – which covers one car plus five people. Contact our reservations team to purchase your tickets, but please give us 14 days notice to ensure we can get them to you in time.

    You can also purchase reduced price tickets at “Paul’s Food & Wine” in Gourock.

  • Can I still get to Drimsynie if the A83 is closed?

    Of course! Although inconvenient, you can still get to Drimsynie if the road is shut. There are three alternative routes that we suggest: 

    • Ferry - There is an increased service on the Western Ferries Gourock-Hunters Quay crossing during road closures. On exiting the ferry terminal at Hunters Quay, turn right onto the A815 through Strachur & St Catherines before taking a right on to Hells Glen (B839). 

    • Diversion - Turn right at Tarbet and take the A82 to Tyndrum. Join the A85 to Dalmally, then the A819 to Inveraray. Then take a left onto the A83, following through to the other side of the 'Rest'.

    • Convoy - A vehicle convoy often operates on the 'Old Military Road' adjacent to the main A83 (Rest & Be Thankful). Follow the usual route through Tarbet and Arrochar to take this route, but first check with Traffic Scotland to ensure the convoy is operating. 

  • Can I take photos?

    Please bear in mind that we don’t allow guests to film or take photographs in our swimming pool areas, but we do encourage visitors to take plenty of snaps whilst on their holiday - and of course, share them with us on social media!

    While you’re with us, you may spot a TV camera or professional photographer. We could be shooting photos, video or maybe even filming a TV show. We’ll try to make sure the filming doesn’t affect your holiday and that you always know what’s going on. With this agreement, you give us the rights to anything containing your image that’s shot while you’re with us. This doesn’t affect your own photos or videos of course!

    If you don’t want to be in shot, please try to stay away from the filming area, and if you or someone in your family does stray into a photo or video without meaning to, we’ll do our best to remove the image from our library.

  • Can I use an outdoor barbecue?

    We provide dedicated BBQ slabs for you to enjoy at Drimsynie Estate and Hunters Quay.

  • Can I use my mobile phone?

    Although transmitters have been recently upgraded, our holiday parks are still in remote areas, so mobile phone signal varies. The Vodafone & EE networks tend to offer the best coverage.

  • Do I have to pay for activities or leisure?

    Many of our onsite activities and entertainment are free of charge, however at Drimsynie Estate and Hunters Quay there may be some additional charges for our Go Active activities. A full price list can be found here.

    At Drimsynie, we give our guests the chance to purchase a Rover Pass at £75 (3 or 4 nights) or £125 (7 nights) in advance. This entitles everyone in your accommodation to full use of our leisure facilities. Alternatively, you can ‘pay as you go’, or purchase your Rover Pass onsite, for an additional fee. 

    At Hunters Quay, our guests are welcome to make use of the leisure facilities as part of your holiday package.

  • Do I have to pay for the leisure facilities?

    Drimsynie:  Yes, but you can buy a rover pass for £75 for a short break or £125 for a week if purchased in advance, or £85/ £145 if you purchase them onsite. Alternatively, you can “pay as you go” for activities.

    Hunters Quay/Stratheck:  Holiday guests are welcome to make the use of Hunters Quay leisure facilities as part of your holiday package.

  • Do I need to bring bedding?

    Loch Lomond Holiday Park and 4 other parks

    No, bedding is provided in all of our properties, with beds made up on arrival.

  • Do I need to bring towels?

    Stratheck Holiday Park and 4 other parks

    We provide towels for all our premier lodges, please check at time of booking if your lodge includes this. For all other holiday homes, you will be required to bring towels.

  • Do you have highchairs in your restaurants?

    Yes - you'll find them in all of our onsite restaurants & bars.

  • How much deposit is required to book?

    Our standard deposit is 30%, with the final balance due 56 days before arrival.

  • I am showing symptoms of COVID-19, what do I do?

    If you are showing COVID-19 symptoms, you must book a test immediately by calling 111. 

    Please inform reception via phone and keep away from others. You should make your way home.

    Write a list of anyone you have been in contact with over the last 48 hours – this is very important.

    You should remain self-isolated at your primary residence for 7 days

  • Is there a minimum length of stay?

    We offer 1-night breaks in our hotel rooms and our minimum stay in self-catering holiday homes is 2 nights. For more information please call our reservations team on 0345 459 9772.

  • Is there Wi-Fi onsite?

    At Drimsynie Estate and Hunters Quay, we offer complimentary Wi-Fi in public areas within the main complex.  

    On all our parks, each accommodation has its own Wi-Fi, provided by a third-party. Instructions are available at reception on how to access and pay for this.

  • The price has changed since I booked - Can I get a refund?

    We have a dynamic pricing structure that means that our prices change in response to seasons, availability and demand from customers. In this case we will not refund the difference.

  • What are energy charges?

    We have a fixed cost for heating/electricity. This is £7.50 per day Nov – April / £5 per day May – October.

  • What are some easy walks in Loch Lomond and the Trossachs National Park?

    • Cormonachan Woodlands (1 - 2.5km) -  these lovely woodlands are home to plenty of red squirrels
    • Balmaha Millennium Forest path (1 mile) - walk alongside Loch Lomond and explore Balmaha village
    • Inchailloch walking paths (30-40 minutes) - there are three simple routes to explore this wildlife-haven island
    • Cashel Forest Memorial Way (1km) - perfect for all abilities, in a beautiful conservation area
    • Luss Lochside Path (20 minutes) - enjoy the pretty village of Luss and views of Loch Lomond
    • Ardyne forest (1.5 miles) - a lovely forest stroll with a clearly marked trail 
       
  • What are the best dog walks in Loch Lomond and the Trossachs National Park?

    • Drimsynie Circular Walk (4km) - this easy walk is great for families and dogs! With viewpoints signposted along the way
    • The Dukes Pass (5km) - popular walk by Loch Goil, taking in rugged scenery
    • Ardyne forest (1.5 miles) - a lovely forest walk with a clearly marked trail
    • Doon hill and Faerie Knowe (4 miles) - passes through woodland, countryside and riverside
    • Balmaha Millennium Forest path (1 mile) - walk alongside Loch Lomond and explore Balmaha village
    • Beinn Dubh & the Glen Striddle horseshoe (7.25 miles) - A slightly longer route which will give your dog’s legs a stretch
  • What are the best hill walks in Loch Lomond and the Trossachs National Park?

    • Ben Vorlich via Loch Sloy (8.5 miles) - this rugged mountain has steep ascents but the views make it worth it
    • Ben Lomond (7.5 miles) - a stunning munro and the 2nd most popular walk in Scotland after Ben Nevis
    • Ben A’An (2.5 miles) - this ‘mountain in miniature’ can be a little steep at times, but you’re rewarded with lovely vistas
    • Conic Hill (7.5 miles) - a popular, easy-going walk without any dramatic inclines
    • Cashel Forest Queen’s View (4 miles) - a steep climb but worth it for the amazing views
    • Beinn Mhòr (7.5 miles) - a peaceful walk through the countryside before a sharp ascent for views over Loch Eck
       
  • What are the shop opening times?

    Our onsite convenience stores are the ideal place to buy all the food & drink you’ll need during your stay with us. They are well stocked with great variety of essentials.

    Hunters Quay - Low Season 
    Sunday-Thursday: 9am-1pm 
    Friday & Saturday: 9am-1pm & 4pm-6pm  

    Hunters Quay - High Season 
    Monday-Sunday: 9am-7pm

    Drimsynie Estate
    Monday-Saturday: 8am-530pm
    Sunday: 9am-430pm 

    Seasonal variations apply.

  • What is included in the B&B price?

    Breakfast for 2 adults is included, additional guests £25 per person (subject to availability).

  • What time do I check-in/ check-out?

    Check in for all our self-catering guests is from 4pm and check out is by 10am. 

    Check in for our hotel guests is at 2pm and check out is at 11am.

  • What TV channels will I get?

    We offer a selection of Freesat channels, although the exact channels available depends on location of the holiday home.

  • When are the holiday parks open?

    Hunters Quay Holiday Village and 4 other parks

    The parks are opened 12 months a year, however there may be a rare occasion when we will close for essential maintenance during winter.  We will always ensure that this is done in the quietest periods, to minimise impact on our guests enjoyment and holiday experience.

  • Where do I park my vehicle?

    Stratheck Holiday Park and 4 other parks

    We have ample parking outside the main complex and reception area.  If you are staying in our self catering accommodation, we would recommend that you park your vehicle at the main complex while you check-in (don't worry, there's no need to unpack till you reach your individual unit).

    There are additional spaces for disabled badge holders.

  • Which are the best beaches in West Scotland for rock pools?

    • Ardentinny Beach
    • Ganavan Sands
    • Calgary Bay
    • Tralee
  • Which are the best beaches in West Scotland for surfing?

    • Westport Beach
    • Machir Bay
    • Crossapool Beach
    • Ganavan Sands
    • Luskentyre
       
  • Which are the best beaches nearest to Glasgow?

    • Ardentinny Beach, near Dunoon
    • Ostel Bay, Tighnabruaich
    • Ganavan Sands, Oban
    • Luss Beach, Alexandria
    • Pencil Beach, Largs
       
  • Which are the best dog-friendly beaches in West Scotland?

    • Ostel Bay
    • Machir Bay
    • Calgary Bay
    • Westport Beach
    • Carradale Bay