FAQs

  • Can I bring extra beds for additional guests?

    For insurance reasons we can only accommodate the number of guests for which the property is advertised (i.e. only 4 guests to a “sleeps 4” lodge).

  • Can I bring my dogs?

    Yes - We allow two well-behaved dogs in most holiday homes. There is a cleaning fee of £35 per pet.

    Please follow a few simple rules so that our holidaymakers are happy:

    ·         Pets must be on a leash at all times.

    ·         Please use doggy waste bins placed around the Estate.

    ·         Pets are not allowed on any furniture in the accommodation.

  • Can I choose a specific lodge?

    Yes, but it will cost £35 per property to ensure a “no move” guarantee.

  • Can I fit my cot into a standard caravan?

    Please note that the second bedroom in most caravans cannot facilitate a cot. If you are bringing a cot, we would recommend that the cot is kept in the living area over night.  If you have any questions on this matter, please give us a call on 0345 459 9772.

  • Can I hire a bike?

    If you don't have enough room in your car or simply don't want the hassle of bringing everyone's bike on holiday, then we offer bike hire onsite for a reasonable price, simply contact the Park Reception for more information. 

  • Can I purchase reduced price ferry tickets?

    Hunters Quay Holiday Village and 1 other park

    Yes, we sell tickets for £14 (one car plus 5 people) each way. Please give as much notice as possible so we can supply in time. Alternatively, "Paul's Food & Wine" in Gourock also offer reduced price tickets.

  • Can I still get to Drimsynie if the A83 is closed?

    Yes, you can.  When the main A83 is closed, there are 3 other routes you can take:

    Convoy - During daylight hours, a vehicle convoy will run on the 'Old Military Road' adjacent to the main A83. follow the usual route through Tarbet and Arrochar. 

    Ferry- Increased service on the Gourock-Dunoon crossing during road closures. Turn right onto the A815 through Strachur & St Catherine's before taking a right on to Hells Glen (B839). We have discounted family tickets on sale at Reception and/or tickets are available from the newsagent on Shore St, next to the Co-op. 

    Diversion - Turn right at Tarbet and take the A82 to Tyndrum. Join the A85 to Dalmally, then the A819 to Inveraray. Then take a left onto the A83, following through to the other side of the 'Rest'.

  • Can I take photos?

    Please bear in mind that we don’t allow guests to film or take photographs in our swimming pool areas, but we do encourage visitors to take plenty of snaps whilst on their holiday - and of course, share them with us on social media!

    While you’re with us, you may spot a TV camera or professional photographer. We could be shooting photos, video or maybe even filming a TV show. We’ll try to make sure the filming doesn’t affect your holiday and that you always know what’s going on. With this agreement, you give us the rights to anything containing your image that’s shot while you’re with us. This doesn’t affect your own photos or videos of course!

    If you don’t want to be in shot, please try to stay away from the filming area, and if you or someone in your family does stray into a photo or video without meaning to, we’ll do our best to remove the image from our library.

  • Can I use an outdoor barbecue?

    Yes, and we often provide dedicated BBQ slabs. Just be careful due to wooden balconies.

  • Can I use my mobile phone?

    Although transmitters have been recently upgraded, our holiday parks are still in remote areas, so mobile phone signal varies. The Vodafone & EE networks tend to offer the best coverage.

  • Do I have to pay for activities?

    Whilst many of our onsite activities and entertainment are free of charge, others may incurr a charge. Please ask our reservations team about a Rover Pass (for Drimsynie Estate) which includes unlimited access to all of our leisure facilities during your stay.

  • Do I have to pay for the leisure facilities?

    Drimsynie:  Yes, but you can buy a rover pass for £75 for a short break or £125 for a week if purchased in advance, or £85/ £145 if you purchase them onsite. Alternatively, you can “pay as you go” for activities.

    Hunters Quay/Stratheck:  Holiday guests are welcome to make the use of Hunters Quay leisure facilities as part of your holiday package.

  • Do I need to bring bedding?

    Loch Lomond Holiday Park and 4 other parks

    No, bedding is provided in all of our properties, with beds made up on arrival.

  • Do I need to bring towels?

    Stratheck Holiday Park and 4 other parks

    Towels are provided in all Comfort Plus and Premier (Hot Tub) Lodges. For all other holiday homes, you will be required to bring towels.

  • Do you have highchairs in your restaurants?

    Yes - you'll find them in all of our onsite restaurants & bars.

  • How much deposit is required to book?

    Our standard deposit to secure a booking is 30%, with the final balance due 8 weeks before arrival.

  • Is there a minimum length of stay?

    Our standard breaks are 2 or 3 nights from a Friday, 4 nights from a Monday, or 7 nights from either Friday or Monday. We do sometimes offer breaks outwith these dates, for more information please call our reservations team on 0345 459 9772.

  • Is there Wi-Fi onsite?

    At Drimsynie Estate & Hunters Quay, we offer complimentary Wi-Fi in public areas within the main complex.

  • The price has changed since I booked - Can I get a refund?

    We have a dynamic pricing structure that means that our prices change in response to seasons, availability and demand from customers. In this case we will not refund the difference.

  • What are energy charges?

    We have a fixed cost for heating/electricity. This is £7.50 per day Nov – April / £5 per day May – October.

  • What are the shop opening times?

    Our onsite convenience stores are the ideal place to buy all the food & drink you’ll need during your stay with us. They are well stocked with great variety of essentials.

    Hunters Quay - Low Season 
    Sunday-Thursday: 9am-1pm 
    Friday & Saturday: 9am-1pm & 4pm-6pm  

    Hunters Quay - High Season 
    Monday-Sunday: 9am-7pm

    Drimsynie Estate
    Monday-Saturday: 8am-530pm
    Sunday: 9am-430pm 

    Seasonal variations apply.

  • What is included in the B&B price?

    Breakfast for 2 adults is included, additional guests £25 per person (subject to availability).

  • What is included in the Rover Pass?

    The best way to make the most of all our leisure facilities at Drimsynie is to purchase a rover pass! A Rover Pass allows a whole family or group unlimited access to almost all of the leisure facilities available on Drimsynie Estate!

    Prices (per lodge/ caravan):  
    7 Days: £145 | (£125 if booked in advance) 
    3 or 4 Days: £85 | (£75 if booked in advance) 

    Includes access to:
    • Swimming
    • Sauna
    • Steam Room
    • Jacuzzi
    • 9-hole Golf Course
    • Children’s Play Area
    • Table Tennis
    • Crazy Golf
    • Snooker

  • What time do I check-in/ check-out?

    Check-in is 2pm for the hotel/ touring pitches and 4pm for self-catering guests, although you're welcome to use the onsite facilities before and after these times. Check-out is 11am for hotel guests/ touring pitches and 10am for self-catering guests.

  • What TV channels will I get?

    We offer a selection of Freesat channels, although the exact channels available depends on location of the holiday home.

  • When are the holiday parks open?

    Hunters Quay Holiday Village and 4 other parks

    The parks are opened 12 months a year, however there may be a rare occasion when we will close for essential maintenance during winter.  We will always ensure that this is done in the quietest periods, to minimise impact on our guests enjoyment and holiday experience.

  • Where do I park my vehicle?

    Stratheck Holiday Park and 4 other parks

    We have ample parking outside the main complex and reception area.  If you are staying in our self catering accommodation, we would recommend that you park your vehicle at the main complex while you check-in (don't worry, there's no need to unpack till you reach your individual unit).

    There are additional spaces for disabled badge holders.