Please read this carefully. When you book your holiday you are entering into a contract with argyllholidays.com which binds you and argyllholidays.com in various ways. These Booking Conditions list the responsibilities and commitments you and argyllholidays.com have towards each other.
Please note that throughout these conditions the terms “we”, “us”, “our”
and “ourselves” refer to argyllholidays.com
1. Terms. All terms are for the start day as
specified for the accommodation detailed on your hire invoice and booking
acceptance. Check-in time and check-out times are shown on your hire invoice.
You are obliged to leave everything in a clean and tidy condition. You are
responsible for any damage done or loss sustained during your stay. Prices
include VAT. In the event of a change in the rate of VAT during the course of
the year, argyllholidays.com reserve the right to re-invoice at the new amount
of VAT unless you have paid the balance in full prior to the date of the change.
Our hire invoice and booking acceptance is not a VAT invoice. We reserve the right to correct errors
in advertised prices. We will advise you of any error at the time of booking.
We also reserve the right to
correct errors in confirmed prices. In this case, we will contact you as soon
as we become aware of the error. If the correct price is higher and you do not
wish to pay this, you will be entitled to cancel and receive a full refund of
all monies you have paid to us providing you notify us within 14 days of our
advising you of the error.
2. Making a Booking. When you book you are accepting, on
behalf of your party, the terms of these booking conditions. A binding contract
comes into existence once we have received your deposit and we have issued a hire
invoice and booking acceptance by e-mail, fax or post.
You must check your hire
invoice and booking acceptance as well as all other documents we send you
carefully as soon as you receive them. If any information appearing on any
document appears to be inaccurate in any way, you must let us know straight
away. We regret we cannot accept any liability if we are not notified of any
inaccuracy in any document within 10 days of our sending it out
.
3. Number in Your Party.
The total number in your
party must not exceed the capacity of the accommodation as advertised by us.
Accommodation is provided only for the number stated. Where special permission
has been given, additional people may be accommodated.
4. Payment. When you
book you must pay the applicable Deposit requested.
Personal
Travel and Cancellation Insurance is not included. It is your
responsibility to arrange for insurance.
Your Balance is due and
payable by the date printed on your Hire Invoice For bookings made within the
balance due period you pay the full amount when you make your booking.
Where you choose to pay by
credit card, we will make a charge of 2%. There is no charge for debit cards.
5. Changes by You. Once
a booking has been confirmed by us to you, we will make every effort to
accommodate any changes you may wish to make. While there is no charge for this
it all depends on the change being requested. You may transfer your booking to
someone else/another party (introduced by you) at any time.
6. Cancellation by
You. Telephone
us immediately if you have to cancel and on the same day e mail your
cancellation request to info@drimsynie.co.uk
Note: Bookings may not be transferred to other parties after we have received notification of cancellation.
Cancellation charges.
|
Period
before scheduled arrival date within which cancellation notification is
received |
Cancellation
charges for self cater holidays |
|
More
than 29 days |
Loss
of Deposit |
|
28
days or under |
100% |
|
|
Cancellation
charges for hotel bookings |
|
More
than 29 days |
Loss
of Deposit |
|
28
days or under |
50% |
6b. If you change your arrangements. Requests for amendments after your booking has been confirmed can be considered. It is at the discretion of the park or hotel if the amendment can be made. If it is possible to make the amendment, we will charge a £25 administration fee per accommodation.
7. Minors. We cannot accept bookings from
anyone under 18 years of age.
8. Linen, Towels and
Keys. Bed linen
is provided. Towels and dish towels are not provided. A refundable key deposit
is payable on arrival: Lochgoilhead and Loch Awe £10, Hunters Quay £40
(including passes and remotes).
9. Cancellation by
us. Very
occasionally, in circumstances of ‘force majeure’ as defined in clause 15, we
may have to cancel your booking. If we do so we will tell you as soon as
possible, and offer you an alternative or a full refund. We regret we cannot
pay any compensation or meet any expenses or costs you may incur as a result of
any such cancellation or change.
10. Activities and facilities. We
reserve the right to alter or withdraw amenities or facilities or any
activities without prior notice where reasonably necessary due to repairs,
maintenance, weather conditions and circumstances beyond our control.
The opening and closing
dates of facilities are shown on our website. Opening times may be limited
outside the main holiday season.
11. Unreasonable behaviour. We
have the right to refuse to hand over accommodation if the unreasonable
behaviour of anyone in the holiday party is likely to cause offence to other
guests or to members of staff. In such cases all hire charges paid will be
refunded in full as quickly as reasonably
practicable, the contract will be terminated and we will have any
further liability.
We reserve the right to
terminate a holiday after the keys have been handed over, if the unreasonable
behaviour of anyone in the holiday party is likely to impair the enjoyment,
comfort or health of other guests or members of staff. In these circumstances,
no refund will be given.
12. Damage to Accommodation. You
are liable for any damage caused in the accommodation during the period of
hire. We have the right to enter any accommodation (without prior notice if
this is not practical or possible) if special circumstances or emergencies
arise (for example if repairs need to be carried out).
13. Party Type. Group/Party
Bookings. The organiser or leader of a group or party booking is responsible
for providing the party details. Should you arrive at your holiday park with
such a group without notifying us of the required details, we and the owner(s)
have the right to refuse to hand over the accommodation to you. You may be
asked to pay a Security Deposit at time of take-over.
Single-sex and youth group
bookings are only accepted if declared and agreed at the time of booking.
Wheelchair/Disabled
Persons. Some accommodation
is suitable for visitors with mobility difficulties.
To ensure the accommodation
and location booked is suitable for visitors with a disability, it is essential
that all booking requests from parties including people with special needs,
give us full and clear details of those needs. We also require confirmation as
to whether or not the disabled visitor will be accompanied on their holiday by
an individual able to attend to all their requirements.
14. Special Requests
(e.g. for adjacent properties or specific units). These cannot be guaranteed,
but every effort will be made to satisfy them.
15. Force Majeure. Neither
we nor the accommodation owner can accept responsibility or pay any
compensation where the performance or prompt performance of our contract with
you is prevented or affected by reason of circumstances which amount to “force
majeure”.
Circumstances amounting to
“force majeure” include any event which we or the owners could not, even with
all due care, foresee or avoid. Such circumstances include the destruction or
damage of your accommodation (which cannot reasonably be remedied to a
satisfactory standard before the start of your holiday) through fire, flood,
explosion, storm or other weather damage, break-in, criminal damage or any
similar event beyond our or the owner’s control. Such circumstances also
include riots or civil strife, industrial action, natural or nuclear disaster,
fire, adverse weather conditions, war or threat of war, actual or threatened
terrorist activity and all similar situations beyond our or the owner’s
control.
16. Your Pet. You may
bring your pet with you to many of our properties. A pet charge applies. You
must tell us that you are bringing a pet when you make your booking. You must
bring your pet basket with you and ensure that your pet(s) does not lie on the
bedding or chairs under any circumstances. Pets must not be left unattended in
accommodation or elsewhere, and must be exercised on a lead and in the charge
of an adult. Animals other than dogs can only be accepted with specific permission.
Pets are not allowed in the central complex areas, clubs, shops, bars or swimming
pool areas.
In the interest of visitors’
safety, and following government legislation, we are sorry we are unable to
accept the following types of dog: American Pit Bull Terrier, Japanese Tosa,
Fila Brasileiro and Dogo Argentino even where these types of dog are muzzled as
required by government legislation.
17. Assistance Dogs. Registered
assistance dogs will be accepted free of charge at all locations, subject to
availability of suitable accommodation.
18. Your Vehicles. Your
vehicles and their accessories and contents are left entirely at your risk. We
will not be responsible for any loss or damage from or to any vehicle from any
cause whatsoever other than, in the case of the owner(s), the negligence of
him/herself or his/her employees or agents or, in our case, negligence of
ourselves or our employees or agents.
19. Liability. Except
where otherwise specified in these Booking Conditions neither argyllholidays.com,
nor the accommodation owners and managers, can accept liability for any damage,
expense, injury, death or loss of any nature whatsoever suffered by any
person(s) from any cause whatsoever other than, in the case of the owner(s)
and/or manager(s) the proven negligence of him/herself or his/her employees or
agents or, in our case, the proven negligence of ourselves or our employees or
agents. This clause does not attempt to exclude negligence or breach of
statutory duty.
20. Comments or concerns. You
must notify any shortcomings with your accommodation to the reception
immediately so that remedial action, if appropriate, can be taken.
If a significant problem is
not resolved to your satisfaction, please contact us as soon as possible during
your holiday.
For all complaints and
claims which do not involve personal injury, illness or death, we regret that
it may effect our ability to investigate your
complaint and may impact on the way that your complaint is handled if you fail
to notify us of any complaint or claim during your holiday.
21. Personal Travel Insurance. You are strongly recommended to take our Personal Travel Insurance for your holiday.
22. The Guestscan Association. 'How we will use your information'
We are members of The Guestscan Association, an unincorporated association of holiday accommodation owners whose address is 46-48 Queen Square, Bristol, BS1 4LY and who maintain a database of information about guests who have, in the reasonable opinion of members, caused the member to suffer loss or damage. The Guestscan Association is registered under the Data Protection Act 1998 and have given appropriate notifications to the Information Commissioner.
By booking with us you authorise use to share the information you provide in relation to your booking (including your name, address and date of birth and those of every other person in your party) and to report the circumstances surrounding any loss or damage you cause during your stay with other members of the Guestscan Association and Guestscan Limited, who may add your details to the Guestscan Association database. This may result in our members refusing to accept bookings from you in the future. The Guestscan Association and Guestscan Limited may also use your information to analyse and improve the effectiveness of the Guestscan service. We will also use your information for our own internal record keeping.
The Guestscan Association and Guestscan Limited will not share your information with any other party for advertising or marketing purposes and will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).Our Data Protection Policy is available at http://www.guestscan.co.uk/privacy-policy.html.
The Guestscan Association will not hold your information for any longer than is necessary to protect the interests of members and the length of time will depend on the severity of the report that is made about any loss, damage or unacceptable behaviour during your stay. In any event, your information will be destroyed automatically or before the fourth anniversary of the date that the report is made.
You may request copies of the information that we hold about you at any time by writing to Guestscan Limited at 46-48 Queen Square, Bristol, BS1 4LY. We may make a small charge which will not exceed £10.
If you think that the information we have about you or records of your stay are incorrect or misleading, you should contact Guestscan Limited as soon as possible at the above address so that we can take steps to correct our records where necessary.
For more information call 08444 935 088
Or email: info@guestscan.co.uk